1. About
This page explains how to request deletion of your Meetra account and the personal data associated with it. Meetra is a social event-discovery platform. If you have any questions, contact us at support@meetra.app.
2. Delete from inside the app
The fastest way to delete your account is directly in the Meetra app:
- Open the Meetra app and sign in.
- Go to Profile → Settings.
- Tap Account.
- Tap Delete account and confirm.
Your account is deactivated immediately and your personal data is removed as described below.
3. Request deletion by email
If you can no longer sign in, you can request deletion by email instead:
- Send an email to support@meetra.app from the email address registered with your Meetra account.
- Use the subject line "Delete my account".
- We verify ownership of the account and complete the deletion within 30 days.
4. What data is deleted
When your account is deleted, we remove the personal data we hold about you, including:
- Your profile — name, username, email, profile photo, date of birth, gender, bio, city, interests, and vibes.
- Your direct messages and support conversations.
- Your device tokens, notification settings, and login credentials.
- Your event registrations and going/interested activity.
5. What may be retained
Some records may be retained after deletion, either in anonymised form or where the law requires:
- Anonymised, aggregated impressions and event records that no longer identify you.
- Financial or legal records (e.g., payment/refund references) retained as required by applicable law.
- Standard server logs, retained for a limited period for security and fraud prevention.
6. Retention period
Your profile, messages, and personal data are permanently deleted within 30 days of your request. Anonymised and legally required records are kept only for as long as necessary.